Refund policy

Returns & Refund Policy

Last Updated: June 2026

At Bean2Door, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our returns and refund policy below.

1. Returning Unwanted Products

If you purchased a product through our online store and wish to return it for any reason, you may do so within 7 days of receiving your order, provided that:

  • The product is unused and unopened.
  • The product is in its original packaging.
  • The product is in a resalable condition.
  • Proof of purchase is provided.

The customer is responsible for return shipping costs unless the product is defective or incorrectly supplied.

2. Coffee Products and Food Items

For health and safety reasons, we cannot accept returns of:

  • Opened coffee beans
  • Opened drip bag coffee
  • Opened coffee pods
  • Any consumable product that has been opened or partially used

unless the product is defective, damaged, or supplied incorrectly.

3. Defective, Damaged or Incorrect Products

If you receive:

  • A defective product
  • A damaged product
  • An incorrect product

please notify us within 7 days of delivery by emailing us at info@bean2door.co.za and providing photographs where applicable.

Upon inspection and approval, we will:

  • Replace the product, or
  • Refund the full purchase price, including any delivery charges related to the error.

Consumers are entitled to remedies for defective goods under South African consumer law. 

4. Refund Processing

Once we receive and inspect the returned product, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 7–14 business days.

Please note that your bank or payment provider may require additional processing time.

5. Non-Returnable Items

The following items cannot be returned unless defective:

  • Opened food and beverage products
  • Gift cards
  • Customised or personalised products
  • Clearance or sale items marked as non-returnable

6. Return Process

To initiate a return, please contact:

Bean2Door Customer Support
Email: info@bean2door.co.za
Phone/WhatsApp: 076 322 7442

Please include:

  • Order number
  • Full name
  • Reason for return
  • Photographs (if applicable)

7. Contact Us

If you have any questions regarding this Returns & Refund Policy, please contact us:

Bean2Door
Phone/WhatsApp: 076 322 7442
Email: info@bean2door.co.za