Cancellation policy

Purchase Options Cancellation Policy

Last Updated: June 2026

At Bean2Door, we offer customers the option to make one-time purchases and, where available, recurring subscription purchases. Please read this Cancellation Policy carefully before placing an order.

1. One-Time Purchases

Orders for one-time purchases may be cancelled before they have been processed or dispatched.

To request a cancellation, please contact us as soon as possible at:

Email: info@bean2door.co.za
WhatsApp: 076 322 7442

If your order has already been dispatched, the order will be subject to our Returns & Refund Policy.

2. Subscription Purchases

Where Bean2Door offers subscription services (such as recurring coffee bean, coffee pod, or drip coffee deliveries), customers may cancel their subscription at any time.

Cancellation requests must be made before the next billing date to avoid being charged for the next subscription cycle.

Subscriptions can be cancelled by:

Logging into your customer account and managing your subscription settings; or
Contacting Bean2Door Customer Support.

3. Subscription Order Processing

Once a subscription renewal payment has been processed and the order has been prepared for shipment, that specific order cannot be cancelled.

However, future subscription renewals may still be cancelled.

4. Refunds for Subscription Orders

Refunds for subscription orders will be handled in accordance with our Returns & Refund Policy.

Due to the nature of food products, opened coffee products cannot be returned unless:

The product is defective;
The product was damaged during delivery; or
The incorrect product was supplied.

5. Failed Payments

If a subscription payment fails:

Bean2Door may attempt to process payment again.
Subscription services may be paused until payment is successfully received.
We reserve the right to cancel a subscription after repeated failed payment attempts.